Hero Title: Privacy Policy
Last Updated: October 3, 2026
Solstice Heating & Air, Inc. (“Solstice Heating & Air,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, and protect information when you visit our website, submit a service request, contact us, or interact with features available through our website.
We may collect information that you voluntarily provide through our website, including:
We may also automatically collect certain technical information when you use our website, such as your browser type, device type, IP address, pages visited, and general website usage information.
Information collected through this website may be used to:
If you provide your phone number, Solstice Heating & Air may use it to contact you regarding your inquiry, service request, appointment, or other customer-service matters.
Providing a phone number does not automatically enroll you in promotional text messaging. Message and data rates may apply to text communications depending on your mobile carrier and plan.
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, and improve the user experience.
We may use third-party analytics or website services that collect information according to their own privacy practices. You may be able to control certain cookies through your browser settings or the privacy controls available on our website.
Our website may contain links to or integrations with third-party services, including Google, ServiceTitan, social media platforms, mapping services, customer portals, scheduling tools, and other service providers.
When you interact with a third-party service, your information may be subject to that provider’s privacy policy and terms. Solstice Heating & Air is not responsible for the privacy practices of third-party websites or services.
Customers may access account information, service history, maintenance information, invoices, and other features through the ServiceTitan customer portal linked from our website.
Information submitted directly through the ServiceTitan platform is handled according to ServiceTitan’s applicable privacy practices and terms.
We take reasonable measures to protect information submitted through our website. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
We do not sell your personal information.
We may share information with service providers or technology providers when reasonably necessary to operate our website, communicate with customers, provide requested services, process business operations, or comply with legal obligations.
Our website may include links to external websites. We are not responsible for the content, security, or privacy practices of websites operated by other organizations.
Our website and HVAC services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through this website.
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact:
Solstice Heating & Air, Inc.
818 W John Day Ave
Kennewick, WA 99336
Phone: 509-491-2060
Email: Andy@CallSolstice.com
